PCO Associates LLC

When results aren’t running as expected, profits declining, customer complaints rising, employee morale slipping; where does a manager look to find the cause? (more…)

Quoting from Vault / CNBC yesterday, “At a recent Conference Board event for marketing executives, Zappos’ CEO Tony Hsieh gave a controversial presentation in which he opined that innovative and collaborative company culture should trump profits.”  (more…)

Implementing successful and sustainable change is tough, strategic change initiatives fail two thirds of the time in North American business (Kotter, 1996, and McKinsey, 2009).  How can your organization succeed?  You can succeed by making change personal!  (more…)

I was thinking about my business partners this morning and what they do when not coaching business executives, implementing successful and sustainable change, and improving company communications by getting people on the same page. (more…)