When results aren\u2019t running as expected, profits declining, customer complaints rising, employee morale slipping; where does a manager look to find the cause?<\/p>\n
If the results relate to dollars and cents we often leap to the idea of cutting costs or raising revenue or fixing a broken process.\u00a0 If it\u2019s customer satisfaction we jump on product quality, or maybe we start heading in the right direction, our customer service team\u2019s performance.\u00a0 If it\u2019s an employee morale issue we look at the culture, or specific events that may have triggered some negative employee feelings toward management or owners or each other.\u00a0 Again we start drifting in the right direction, performance.<\/p>\n
However, we often incorrectly define the situation as a problem of organizational performance.\u00a0 What we frequently forget is that performance is personal before it is organizational, and what your people are, or are not doing, is directly affecting results.\u00a0 How do you zero in on the personal performance issue?<\/p>\n
There are many aspects of personal performance we could focus on, but two seem particularly important and they\u2019re not job skills so much as they are life skills; building productive relationships, and communicating effectively.<\/p>\n
You knit together your entire organization through formal and informal communications.\u00a0 Communication about anything from mission, vision, and values to individual performance expectations must be clear, concise, received, fully understood, and converted to specific actions by the intended recipients.\u00a0 If that doesn\u2019t happen your people won\u2019t know what is expected and may end up performing unnecessary tasks and demonstrating inappropriate behaviors, or not performing necessary tasks or demonstrating desired behaviors.<\/p>\n
Effective communication contributes to the formation of productive relationships between employees, between managers and direct reports, between customer representatives and clients, between the business and the community, and \u2026 well any connection involving two or more people.\u00a0 Giving attention to effective communication throughout your organization is a good place to start resolving performance issues and getting those results back to what was expected, and beyond, but this isn\u2019t an easy task.<\/p>\n
Many organizations have tried repeatedly to improve communications without success.\u00a0 If you want to learn more about an approach that has proved successful in numerous situations, try this link AlEx<\/a> and visit the contact page to ask me about improving communications in your business.\u00a0 After all, communication is just another one of those better business basics!<\/p>\n","protected":false},"excerpt":{"rendered":" When results aren\u2019t running as expected, profits declining, customer complaints rising, employee morale slipping; where does a manager look to find the cause?<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[3,5],"tags":[10,11,15,16,20,26,28,37],"_links":{"self":[{"href":"https:\/\/pcoassociates.com\/blog\/wp-json\/wp\/v2\/posts\/134"}],"collection":[{"href":"https:\/\/pcoassociates.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pcoassociates.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pcoassociates.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pcoassociates.com\/blog\/wp-json\/wp\/v2\/comments?post=134"}],"version-history":[{"count":3,"href":"https:\/\/pcoassociates.com\/blog\/wp-json\/wp\/v2\/posts\/134\/revisions"}],"predecessor-version":[{"id":287,"href":"https:\/\/pcoassociates.com\/blog\/wp-json\/wp\/v2\/posts\/134\/revisions\/287"}],"wp:attachment":[{"href":"https:\/\/pcoassociates.com\/blog\/wp-json\/wp\/v2\/media?parent=134"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pcoassociates.com\/blog\/wp-json\/wp\/v2\/categories?post=134"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pcoassociates.com\/blog\/wp-json\/wp\/v2\/tags?post=134"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}