Why do we believe performance (and change) is personal before it is organizational?\u00a0 It\u2019s not just because a colleague once told us.\u00a0 It\u2019s because we see it every day in every organization we interact with.<\/p>\n
When is the last time you walked into a store, had a bad first contact with a customer service representative, and yet still purchased something from that store?\u00a0 What about when you had a good first contact?\u00a0 Much more likely isn\u2019t it that you bought something from the latter store rather than the former?<\/p>\n
Have you ever had an unresolved disagreement or argument with a friend?\u00a0 Not too conducive to continuing the friendship, was it?\u00a0 What about a relationship with a co-worker that went negative, still conducive to a productive working relationship?\u00a0 Probably not.\u00a0 Is your employer impacted?\u00a0 Probably so if your continued interaction is essential to service or product delivery.<\/p>\n
Let\u2019s say you and your co-worker agree to work together, even though you disagree on a particular functional issue or expectation you have of each other related to your jobs.\u00a0 Will your work relationship and communications be speeding along in overdrive, or stuck in second gear due to the tension or stress you experience?\u00a0 Ever tried driving a car with the parking brake on?\u00a0 Found yourself going nowhere fast, didn\u2019t you?\u00a0 How can an organization possibly perform up to its full potential if people aren\u2019t performing up to theirs?\u00a0 It can\u2019t!<\/p>\n
Am I stating the obvious?\u00a0 Of course I am!\u00a0 And yet these situations occur and fester daily in every organization to some degree.<\/p>\n
So what can a business leader, or a worker on the shop floor do about it?\u00a0 It doesn\u2019t matter whether you choose a top down or a bottom up approach because somewhere along the way everyone in the organization needs to get on board, to get themselves on the same page with each other, improve their communications, and begin strengthening their working relationships.<\/p>\n
It may start with a boss and his or her direct reports making clear their expectations of each other, and agreeing to accept accountability for delivering results.\u00a0 It may start with two co-workers seeing and acting on an opportunity to improve how they work together to get better results, and talking with others about their success.\u00a0 Regardless of where the effort starts, the focus is on communicating, clarifying, and delivering what is expected and necessary.<\/p>\n
Do you want better organizational performance?\u00a0 Then regardless of your place in the organization, make performance personal, develop your communication skills, express your expectations, don\u2019t assume others know what you need or want, and hold yourself accountable for your commitments.<\/p>\n
Is this easy?\u00a0 No.\u00a0 Is it necessary?\u00a0 Yes.\u00a0 It\u2019s a matter of common business sense, and a better business basic.<\/p>\n","protected":false},"excerpt":{"rendered":"
Why do we believe performance (and change) is personal before it is organizational?\u00a0 It\u2019s not just because a colleague once told us.\u00a0 It\u2019s because we see it every day in every organization we interact with.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[5],"tags":[10,12,20,26,28,39],"_links":{"self":[{"href":"https:\/\/pcoassociates.com\/blog\/wp-json\/wp\/v2\/posts\/125"}],"collection":[{"href":"https:\/\/pcoassociates.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pcoassociates.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pcoassociates.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pcoassociates.com\/blog\/wp-json\/wp\/v2\/comments?post=125"}],"version-history":[{"count":1,"href":"https:\/\/pcoassociates.com\/blog\/wp-json\/wp\/v2\/posts\/125\/revisions"}],"predecessor-version":[{"id":211,"href":"https:\/\/pcoassociates.com\/blog\/wp-json\/wp\/v2\/posts\/125\/revisions\/211"}],"wp:attachment":[{"href":"https:\/\/pcoassociates.com\/blog\/wp-json\/wp\/v2\/media?parent=125"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pcoassociates.com\/blog\/wp-json\/wp\/v2\/categories?post=125"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pcoassociates.com\/blog\/wp-json\/wp\/v2\/tags?post=125"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}